The biennial survey provides a ‘report card’ that scores individual stations out of 10 and lists the good and the bad, as well as highlighting what needs to be done to keep pace with changes.
“Trains are the backbone of public transport and services must be frequent, on time and have capacity, while stations must be inviting, safe and accessible,” says RACV’s senior manager transport, planning and infrastructure Peter Kartsidimas.
“RACV’s 2019 On Track survey gives all Victorians a chance to be heard and improve our train network. Train users can tell us what they really think. What is the state of your local station? Does it need repairs? Do you feel safe? Can you get to it easily?”
He says RACV also wants to know about the on-board journey including whether trains are overcrowded and if they are frequently late or cancelled.
“The insights we gather help us to campaign for better transport projects, including train-station upgrades and improved services,” Peter says.
The survey, which started in 2013, had almost 18,000 respondents when last conducted in 2017.
“Stations such as Donnybrook, Merinda Park and most recently Hallam have all been listed for upgrades after problems were highlighted in previous On Track surveys,” Peter says.
He says people don’t need to be a regular train traveller to take part in the survey. “We’d encourage everyone to take the survey and make train travel better for all Victorians.”
The survey launches on 16 October and closes on 20 November 2019.
Have your say at racv.com.au/ontracksurvey