- Choose from 3 levels of roadside assistance with different options to suit your driving habits.
- Reliable service day or night, Australia wide and we typically arrive within an hour.
- Roadside assistance for electric vehicles included at no extra cost.
- 24-hour waiting period applies when you join, or call 13 72 28 for immediate help.
Unlimited callouts^, 24/7 all year round
Manage your plan online
Log in to change your address, vehicle details or make a payment.
Compare our roadside assistance packages
Check what each level of assistance includes. Already a member? The longer you’re a member the greater the discount on your yearly subscription#.
# RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount.
*Prices valid as of 1 August 2024 and are subject to change. Administrative fees of 50c a month apply for monthly payments, $6 for the year.
**For more details about ineligible vehicles or limits and exclusions that apply to caravan/trailer assistance, download Emergency Roadside Assistance Terms and Conditions
Common emergencies we can help with
Keep moving with our roadside assistance packages, including service for battery electric or hybrid vehicles.
How roadside assistance works
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Call RACV Emergency Roadside Assistance
Call 13 11 11, let us know your name, where you’re located and what’s gone wrong. Not yet a roadside member? We can sign you up when you call.
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Wait for help
We’ll send a yellow patrol van to you. If in metro Melbourne you’ll get an SMS to track its arrival. Please secure any dogs or animals before we arrive.
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Patrol van arrives usually within one hour
Our roadside assistance expert will ask you questions and run a diagnostic test to find out what’s wrong with your vehicle.
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Repair or tow
8 out of 10 issues are fixed on the spot. If we can’t, we’ll arrange to tow your vehicle to a repairer.
More than 1.6 million vehicles rely on RACV Emergency Roadside Assistance
Frequently asked questions
You can get emergency roadside assistance 24 hours after you purchase your subscription.±
If you're broken down now and need immediate help, call 13 11 11.
± Some restrictions apply. For more information, read the terms and conditions.
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Yes, any licensed driver using your nominated vehicle can access your roadside assistance subscription.
Roadside Care and Extra Care:
Anyone driving your nominated vehicle can call and request assistance.
Total Care:
- Anyone driving your nominated vehicle can call and request assistance.
- You’re eligible for assistance in any vehicle you’re driving.*
*This includes up to 4 vehicles per year.
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If you've purchased RACV Emergency Roadside Assistance, you can get assistance from the auto club of the state you are in.
Call the relevant phone number below and you'll be connected to the auto club for the state you're in.
- Roadside Care: 13 11 11
- Extra Care or Total Care: 1800 333 300
For more information, read the terms and conditions.
Find details of auto clubs across Australia below.
| State / territory | ||
|---|---|---|
|
Victoria |
Royal Automobile Club of Victoria (RACV) |
|
|
New South Wales and ACT |
NRMA |
|
|
Queensland |
Royal Automobile Club of Queensland (RACQ) |
|
|
South Australia |
Royal Automobile Association of South Australia (RAA) |
|
|
Western Australia |
Royal Automobile Club of Western Australia (RAC) |
|
|
Tasmania |
Royal Automobile Club of Tasmania (RACT) |
|
|
Northern Territory |
Automobile Association of Northern Territory (AANT) |
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Usually, we’ll have someone out to help you within an hour of your call.
However sometimes it takes longer for help to arrive. This depends on how great the demand for assistance is at any one time.
If you're broken down now and need immediate help, call 13 11 11.
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Emergency Roadside Assistance provides breakdown support for mechanical issues and problems like flat batteries, punctured tyres and lockouts.
Car Insurance
This is a separate product to Emergency Roadside Assistance. All types of Car Insurance provide cover for damage you may unintentionally cause to people’s property or vehicles during a listed incident.
Depending on your level of cover, Car Insurance may also provide cover for damage caused to your vehicle during a listed event, such as collision, theft or attempted theft, vandalism, or fire.
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Most vehicles — including cars, electric vehicles and motorcycles — are eligible for Emergency Roadside Assistance. Your vehicle does not need to be insured to be eligible.
Vehicles that are ineligible include:
- vehicles participating in any trial, race or other activities of a like nature
- commercial vehicles (including taxis) which are only used for business purposes
- trade plated vehicles
- vehicles that are not registered
- vehicles beyond our size and weight restrictions.
If you’re looking for assistance for commercial-only vehicles, check out Business Care Emergency Roadside Assistance.
Other things to consider
- Assistance for motorcycles is limited to petrol and towing.
- We may refuse to provide service if the attending expert considers your vehicle unroadworthy.
For full eligibility criteria read the terms and conditions.
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If you’ve been an RACV Member for 5 years or more, you get a loyalty discount on an annual roadside assistance subscription as part of our Years of Membership benefits#.
Here’s a breakdown of our prices per subscription year (before discount)
- Roadside Care: $134 annually or $11.67 per month
- Extra Care: $222 annually or $19.00 per month
- Total Care: $305 annually or $25.92 per month
Note that our monthly payment option includes administrative fees.*
| Tiers of membership | |
|---|---|
|
Blue member (0-4 years) |
N/A |
|
Bronze members (5-9 years) |
5% off eligible products |
|
Silver member (10-24 years) |
10% off eligible products |
|
Gold member (25-50 years) |
15% off eligible products |
|
Gold 50 member (51+ years) |
20% off eligible products |
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# RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount.
*An administration fee of 50 cents is included in your monthly payment amount, equivalent to a maximum of $6 per annum.
Monetary limits apply to individual breakdown benefits. All benefits in the table are subject to limitations and exclusions. Please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement.
^Fair Use Policy applies
The information provided is general advice only. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. For copies, visit racv.com.au. As distributor, RACV Insurance Services Pty Ltd AFS Licence No. 230039 receives commission for each policy sold or renewed. RACV Car Insurance issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. 227678.