Sometimes things happen that are beyond our control which can make it difficult for us to keep up to date with paying bills. If you need financial hardship support with any of your RACV products or services, we’re here to help in any way we can. 

What is financial hardship?

Financial hardship is when you want to pay your bills, but don’t have the means to because of unexpected events or circumstances, such as:

  • Injury or illness
  • Natural disasters, like COVID-19, bushfire or flood
  • Sudden reduction of income or unemployment
  • Domestic violence or financial abuse.

We're committed to helping you

We encourage all eligible Members who are significantly affected through unemployment or a reduction in personal household income to contact us so we can provide you with a tailored solution. It’s important to protect your assets at this time, and we want to help you.

We will look to assist our Members who are finding it difficult to make ends meet during these exceptional times. We’ll do this by providing immediate and effective support to you, based on your individual circumstances.

We’ll continue to monitor the situation to ensure we can help you through this unprecedented period.

How we can help

  • Option to change upcoming premium payments from annual to monthly.
  • Flexible excess amounts on Motor and Home Insurance policies.
  • Option to defer premium payments for up to three months.

As usual, there are no cancellation fees required to cancel your insurance policy.

Applying for assistance

To get started, contact us. We'll ask you some questions about the policy or subscription you have so we can come up with the best available solution. Once we've had a chat, we'll immediately make the changes on your account. If you find you need more support at a later date, you can always get in touch again to discuss your options.

Frequently asked questions

How do I know if I'm eligible?

An eligible Member is a Member who is experiencing financial hardship because of unexpected events or circumstances, such as:

  • Injury or illness
  • Natural disasters, like COVID-19, bushfire or flood
  • Sudden reduction of income or unemployment
  • Domestic violence or financial abuse.