Travel insurance emergency assistance

24-hour emergency assistance

We hope you have the trip of a lifetime, but should something go wrong we’re here to help you, whenever you need us.

All RACV travel insurance policyholders have access to our emergency assistance team 24 hours a day, 365 days a year. We are just a phone call away.

Please be aware too that if you are hospitalised or receiving outpatient treatment exceeding $A2000, you must contact us using the emergency assistance numbers below as soon as possible.

For policies issued on or after 8 July 2016

Please call REVERSE CHARGES: +61 2 8055 1699

For policies issued prior to 8 July 2016

Please call Australia DIRECT and TOLL FREE from:


1855 410 9698


0800 404 9224


0800 511 719

Other countries:

+61 2 8907 5634

The cost of a local call may be required if you are calling from a pay phone.

If you are experiencing any difficulties, please call: +61 2 8907 5634

Benefits are subject to the terms and conditions (including the limits, sub-limits and exclusions) of the insurance policy. Royal Automobile Club of Victoria (ABN 44 004 060 833 AR 001243563) is an Authorised Representative of the underwriter Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice provided is general in nature only. Please read the Combined Financial Services Guide and Product Disclosure Statement carefully to understand what this policy covers. Words with special meanings.