Travel insurance emergency assistance

24-hour emergency assistance

We hope you have the trip of a lifetime, but should something go wrong we’re here to help you, whenever you need us.

All RACV travel insurance policyholders have access to our emergency assistance team 24 hours a day, 365 days a year. We are just a phone call away.

Please be aware too that if you are hospitalised or receiving outpatient treatment exceeding $A2000, you must contact us using the emergency assistance numbers below as soon as possible.

For policies issued on or after 8 July 2016

Please call REVERSE CHARGES: +61 2 8055 1699

For policies issued prior to 8 July 2016

Please call Australia DIRECT and TOLL FREE from:


1855 410 9698


0800 404 9224


0800 511 719

Other countries:

+61 2 8907 5634

The cost of a local call may be required if you are calling from a pay phone.

If you are experiencing any difficulties, please call: +61 2 8907 5634