Travel insurance outage FAQs

Find answers to common questions while our travel insurance systems are unavailable

Travel insurance outage

Our travel insurance provider is currently experiencing a prolonged service outage for our travel insurance offering due to system upgrades. This outage affects only travel insurance and does not impact any other RACV products or services.

If you have an existing policy, and need to amend or make a new claim, call 1300 207 387.

If you need a new policy urgently, please visit the Insurance Council of Australia (ICA) to find a travel insurer.

We are committed to providing high standards of customer service and we are working hard to restore the service as soon as possible. We apologise for any inconvenience and thank you for your patience.

The information provided is general advice only. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. For copies, visit Royal Automobile Club of Victoria (RACV) Ltd AR 001243563 is an authorised representative of the issuer and receives commission for each policy sold or renewed. RACV Travel Insurance issued by Tokio Marine & Nichido Fire Insurance Co., Ltd ABN 80 000 438 291 AFSL 246 548. Terms & conditions apply, refer to the PDS.